---
title: Terms of Service | Uniqly Yours
description: Read the Uniqly Yours Terms of Service covering custom orders, design approvals, payments, shipping, cancellations, returns, and personalized products.
---
[](https://uniqlyyours.com/?hsLang=en)
Toggle navigation
- [Home](https://uniqlyyours.com/?hsLang=en)
- [What We Make](https://uniqlyyours.com/what-we-make?hsLang=en)
- [Custom Orders](https://uniqlyyours.com/custom-orders?hsLang=en)
- [Contact Us](https://uniqlyyours.com/contact?hsLang=en)
[Start a Custom Order →](https://uniqlyyours.com/custom-order-request?hsLang=en)
The details behind every creation
# Terms of Service
We love creating things that are uniquely yours. These terms explain how our website, custom requests, artwork, and orders work, so everyone knows what to expect.
Last updated: October 15, 2026
Welcome to Uniqly Yours. These Terms of Service ("Terms") govern your use of uniqlyyours.com and your interactions with Uniqly Yours, including submitting custom design requests, purchasing personalized products, and communicating with our team.
By using our website or placing an order with us, you agree to these Terms to the extent permitted by applicable law. Please read them carefully before requesting or purchasing a personalized creation.
## A request isn't an order just yet.
Submitting a contact form or custom order request does not automatically place an order, reserve materials, or require payment. We'll review your request, discuss the details, confirm pricing and availability, and explain the next steps before an order is finalized.
## On this page
- [1. About our services](https://uniqlyyours.com/terms#uy-terms-1)
- [2. Artwork previews](https://uniqlyyours.com/terms#uy-terms-2)
- [3. Custom order requests](https://uniqlyyours.com/terms#uy-terms-3)
- [4. Design proofs and approval](https://uniqlyyours.com/terms#uy-terms-4)
- [5. Customer-provided artwork](https://uniqlyyours.com/terms#uy-terms-5)
- [6. Pricing and payment](https://uniqlyyours.com/terms#uy-terms-6)
- [7. Production and timing](https://uniqlyyours.com/terms#uy-terms-7)
- [8. Shipping and delivery](https://uniqlyyours.com/terms#uy-terms-8)
- [9. Changes and cancellations](https://uniqlyyours.com/terms#uy-terms-9)
- [10. Returns and problems](https://uniqlyyours.com/terms#uy-terms-10)
- [11. Product appearance and care](https://uniqlyyours.com/terms#uy-terms-11)
- [12. Intellectual property](https://uniqlyyours.com/terms#uy-terms-12)
- [13. Privacy and communication](https://uniqlyyours.com/terms#uy-terms-13)
- [14. Third-party services](https://uniqlyyours.com/terms#uy-terms-14)
- [15. Website availability and liability](https://uniqlyyours.com/terms#uy-terms-15)
- [16. Changes, law, and contact](https://uniqlyyours.com/terms#uy-terms-16)
## 1. About our services
Uniqly Yours creates and coordinates personalized apparel, accessories, gifts, drinkware, home items, and other custom products.
Many of our creations are made specifically for the person ordering them. We may use a combination of our own design work, customer-provided artwork, production techniques, and third-party suppliers or fulfillment partners.
Product availability, decoration methods, sizing, materials, and compatibility may vary. We reserve the right to decline a request if the requested design or product cannot reasonably or lawfully be produced.
## 2. Artwork previews and design listings
Designs displayed in our What We Make gallery are examples of artwork available for custom order inquiries.
**Artwork previews are not finished products.** A design shown on our website does not necessarily represent an item that is currently manufactured, stocked, or available for immediate purchase.
Customers may request that an available design be applied to a compatible product. We'll confirm available options, pricing, and any necessary modifications before accepting the order.
We cannot guarantee that every artwork design will work with every product, color, material, or decoration method.
## 3. Custom order requests
When submitting a custom order request, please provide accurate and complete information about the item you would like us to create.
Submitting a request and our initial review are free. The review helps us understand your idea and does not include creating original design artwork, paid artwork preparation, or production.
If your request needs original design work or artwork preparation, we will explain the work and its fee and get your agreement before beginning that paid work.
Depending on the request, we may need information such as:
- The type of product you would like.
- Your preferred design or artwork.
- Sizes, quantities, and colors.
- Names, wording, dates, or other personalized details.
- Your preferred delivery or pickup method.
- Any event date or requested deadline.
Submitting a request does not guarantee that we can produce the item or meet a specific budget or deadline.
An order is finalized only when we have accepted the agreed details and confirmed the applicable payment arrangements, or when a purchase is completed through an available checkout process.
## 4. Design proofs and approval
Some custom orders may include a digital design proof or mockup for your review before production.
When a proof is provided, please carefully review all applicable details, including:
- Names and spelling.
- Dates and numbers.
- Capitalization and punctuation.
- Design placement and approximate sizing.
- Colors and requested personalization.
For original design work, the agreed scope includes up to two reasonable revision rounds within the approved design concept, unless we agree otherwise in writing. A major change in direction or scope, or additional revision rounds, may require a separate quote. We will get your agreement before proceeding with that additional work.
When a proof or final design approval is required, we will obtain your written approval before production begins. We may rely on that approval when preparing the final product. Once production begins, changes may no longer be possible.
If we make an error that differs from the approved details, please contact us so we can review the issue and determine an appropriate resolution.
Digital mockups are intended to communicate the design concept. They may not perfectly reproduce the final product's colors, texture, or proportions.
## 5. Customer-provided artwork and content
Customers may submit artwork, photographs, logos, text, or other creative materials for use in personalized products.
By providing these materials, you confirm that you own them or have the necessary permission to authorize their use for the requested project.
You grant Uniqly Yours permission to reproduce, adjust, format, and use the submitted materials as reasonably needed to evaluate, design, produce, and fulfill your requested order.
This permission does not transfer ownership of your original materials to Uniqly Yours.
We may refuse or request changes to content that appears to infringe intellectual property rights, violate applicable law, or otherwise be inappropriate for production.
This includes copyrighted characters, sports logos, brand trademarks, and other protected material when the necessary permissions are not available.
## 6. Pricing and payment
Custom pricing depends on factors such as the product, materials, size, quantity, artwork complexity, decoration method, and requested personalization.
Simple personalization may be included when stated in your quote. Any personalization, original design service, or artwork preparation fee that is not included will be disclosed and accepted before the related work begins.
Any preliminary estimate is subject to confirmation before the order is accepted. We will communicate the applicable pricing, including known shipping charges and taxes, before asking you to finalize payment.
Unless we agree otherwise, payment is required before custom production begins.
We may use third-party payment processors or checkout services to accept payments. Your use of those services may be subject to their separate terms and privacy practices.
We reserve the right to correct obvious pricing errors before accepting an order. If a correction affects your order, we'll provide the revised information and an opportunity to accept or decline.
## 7. Production and turnaround times
Because many of our products are made to order, production times depend on design complexity, supply availability, order quantity, and fulfillment method.
We will communicate applicable production and shipping estimates when confirming your order.
Requested deadlines, including birthdays, holidays, and events, are not guaranteed unless we expressly agree to them.
If we become unable to ship within the applicable promised timeframe, we will communicate the delay and offer the options required by law, including cancellation and a refund when applicable.
## 8. Shipping, delivery, and pickup
Available fulfillment methods may include shipping, local pickup, or other arrangements agreed upon before the order is finalized.
Customers are responsible for providing accurate delivery information. Please notify us as soon as possible if an address needs to be corrected.
Changes may not be possible once an order has shipped. Additional shipping charges arising from customer-requested changes or incorrect address information may apply when disclosed and agreed upon.
Carrier delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.
If your shipment appears lost, damaged, or significantly delayed, please contact us so we can investigate and address any applicable remedies.
## 9. Order changes and cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests can generally be changed or withdrawn before an order has been accepted, subject to any separately agreed design-service terms.
Once materials have been ordered, customization work has begun, or production is underway, changes and cancellations may be limited.
Any applicable nonrefundable design fees, deposits, or costs for completed work will be communicated as part of the order agreement.
Nothing in this section limits cancellation or refund rights provided by applicable law.
## 10. Returns, replacements, and order problems
### Personalized and made-to-order items
Because many of our items are produced specifically for an individual customer, we generally cannot accept returns for a change of mind after production has begun or the item has been completed, unless we have agreed otherwise.
This does not affect your rights regarding defective, damaged, incorrect, or misrepresented items.
### Damaged, defective, or incorrect items
If you receive an item that appears damaged, defective, or different from the agreed order details, please contact us promptly.
Include your order information, an explanation of the problem, and photographs when possible.
We will review the circumstances and work toward an appropriate resolution, which may include correction, replacement, or refund depending on the issue and applicable law.
### Incorrect customer-provided details
We may be unable to offer a free replacement when a finished item accurately reflects the spelling, wording, size, or other details supplied and approved by the customer.
However, please contact us if something isn't right. We want the opportunity to review the situation and help where possible.
## 11. Product appearance, sizing, and care
Product images, mockups, and digital previews are intended to represent the general appearance of artwork and available products.
Minor differences may occur due to screen calibration, materials, garment colors, printing methods, and production tolerances.
Sizing may vary by manufacturer and product style. Customers should review available sizing information before approving an order.
Please follow the care instructions provided with your finished product. Washing, drying, ironing, and storage practices can affect the appearance and longevity of customized items.
Normal wear, improper care, or damage after delivery may not qualify as a manufacturing defect.
## 12. Intellectual property and website content
Unless otherwise indicated, the Uniqly Yours name, website content, graphics, photographs, original designs, branding, and related materials are owned by Uniqly Yours or used with appropriate permission.
Purchasing a physical product featuring a design does not automatically transfer copyright or reproduction rights in that design.
You may not reproduce, redistribute, resell, or commercially exploit our original artwork or website content without permission, except as otherwise permitted by law.
Customer-owned artwork remains subject to the rights of its original owner and any applicable licenses or permissions.
## 13. Privacy and communication
When you contact us or submit a custom request, we may collect information needed to respond, prepare an estimate, communicate about your project, or fulfill an accepted order.
We may communicate with you by email, text message, or another method you request and that we agree to use.
Request-related communications are separate from optional marketing messages. Submitting a custom request does not, by itself, mean you have agreed to receive marketing.
For more information about how we handle personal information, please review our [Privacy Policy](https://uniqlyyours.com/privacy-policy?hsLang=en).
## 14. Third-party services and suppliers
We may use third-party platforms, suppliers, production partners, shipping carriers, and payment processors to operate our website and fulfill orders.
These providers may have their own terms and policies governing the services they provide.
Links to external websites are provided for convenience. We do not control the content or operation of websites managed by third parties.
## 15. Website availability and liability
We make reasonable efforts to keep our website accurate, functional, and available, but we cannot guarantee uninterrupted access.
Website descriptions and artwork previews may be updated as products, materials, and designs change.
To the extent permitted by applicable law, Uniqly Yours is not responsible for indirect or consequential losses arising solely from website interruptions, technical errors, or unauthorized misuse of the website.
Nothing in these Terms excludes liability or limits consumer remedies that cannot lawfully be excluded or limited, including applicable rights concerning defective products, fraud, or other legally protected claims.
## 16. Changes to these Terms and contact information
We may revise these Terms from time to time to reflect changes in our services, business practices, or applicable requirements.
The updated Terms will be posted on this page with a revised date. Changes will not retroactively alter the agreed terms of an existing order without appropriate agreement or legal authority.
These Terms are interpreted under applicable laws, including the laws of Pennsylvania where relevant, without limiting any mandatory consumer protections that apply to your purchase.
If you have any questions about these Terms, your order, or our custom design process, please contact:
**Uniqly Yours**
Pennsylvania, United States
Email: [connect@uniqlyyours.com](mailto:connect@uniqlyyours.com)
Website: [uniqlyyours.com/contact](https://uniqlyyours.com/contact?hsLang=en)
## Questions? We're here to help.
Have a question about a design, a custom request, or an existing order? We'd be happy to help clear things up.
[Get in Touch →](https://uniqlyyours.com/contact?hsLang=en)
[](https://uniqlyyours.com/?hsLang=en)
Custom apparel, personalized gifts, and creative designs made for the people and moments that matter.
## Explore
- [Home](https://uniqlyyours.com/?hsLang=en)
- [What We Make](https://uniqlyyours.com/what-we-make?hsLang=en)
- [Custom Orders](https://uniqlyyours.com/custom-orders?hsLang=en)
- [Contact Us](https://uniqlyyours.com/contact?hsLang=en)
## Let's Create
Have a design in mind? We'd love to help bring your idea to life. Tell us what you're imagining and we'll explore the possibilities.
[Create Something Custom →](https://uniqlyyours.com/custom-order-request?hsLang=en)
## Stay Connected
Questions, ideas, or something special in mind? We'd love to hear from you.
- [Get in Touch →](https://uniqlyyours.com/contact?hsLang=en)
### Follow Along
© 2026 Uniqly Yours. All rights reserved.
[Privacy Policy](https://uniqlyyours.com/privacy-policy?hsLang=en) [Terms of Service](https://uniqlyyours.com/terms)